Garage Montana bvba
De 285 évaluation(s)
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Evaluations
De 285 évaluation(s)
Toyota
Excellent
TOYOTA
All was good
TOYOTA
Montana provides the worst service as I've seen in all my life. Never experiment such situation before. I scheduled the repairing 3 months. W/o pre-noticing me, I was informed by chance that repair would not occur. A new date was proposed (15/11). I received a confirmation on 14/11 that repairing would occur on 15/11. I brought the car to Technical Center and nobody came to collect my car. And no feed-back saying apologizes for this situation. I will escalate this situation within TME because I experiment what the Toyota clients might experiment. Very bad, sorry to say.
TOYOTA
When I got the vehicle, there was a MIL ON in the dash, the light indicated Pre colision sensor fail. But the crew fixed it immediatly.
Toyota
.
Toyota
Perfect as always! No complaints
Toyota
No issues
Toyota
Good experience
TOYOTA
Good
TOYOTA
Great service. Car delivered on time
Toyota
Thank you for fixing the rear light. But it seems that the scratches above the light have not been fixed...
Toyota
Top quality repair within planned date.
Toyota
Avec Toyota City, il est possible d'avoir un vélo électrique, avec Montana ce n'est qu'une voiture de remplacement. Dommage
TOYOTA
Smooth
TOYOTA
Efficace et rapide.
Toyota
Good. There is a small paint touch up requirement but the shop is preparing the paint to fix it.
TOYOTA
Thank you for your cooperation.
TOYOTA
——
Toyota
I found some glue from the windscreen inside of the cabin and had to remove it
TOYOTA
Easy communication, keeping promised, stick to schedule
Toyota
Very kind people and prompt work!!
Toyota
Some damages that were declared were not repaired. Now, the expert has added them to the damage report. He has also added damages in the same body panel that were repaired.
TOYOTA
nothing in particular
TOYOTA
despite paint booth concerns they managed to finish on time, good job. thanks
TOYOTA
no problems
TOYOTA
Very efficient thanks
TOYOTA
Thank you!!!
TOYOTA
I should have picked up the car on Friday, but I had a day off and didn't see the message until Monday. I called them at 08:00 and my car was delivered at TME HO by 08:45
TOYOTA
Er zijn 2 parts die niet vervangen zijn aan de bumper, dus deze hebben nog altijd schade. wat is hiervoor de reden?
TOYOTA
This was the first time for me to experience other garage than Toyota city Zaventem. I am very happy that Montana garage offers a service of pick up and return while I am working in the office. This is not what Toyota city Zaventem does.
TOYOTA
Thanks for arranging the 15000 km maintenance check in the same time as repair!
TOYOTA
I still see a little dent on the rear bumper that was supposed to be repaired. Overall it's a very nice experience, Montana people are super friendly and pro.
Toyota
Zeer goede ervaring met Garage Montana en alles verlopen zoals afgesproken.
TOYOTA
Vriendelijke service
TOYOTA
good
Toyota
car returned dirty inside from the repair
TOYOTA
Good, very kind people and timely repairs
TOYOTA
--
TOYOTA
Repair done as planned.
TOYOTA
very good service
TOYOTA
Goeie service. Vriendelijk onthaal. Reparatie was in de verwachte tijdsspanne afgewerkt.
TOYOTA
un damage n'a pas ete repare
TOYOTA
No issue at all, so good news
TOYOTA
Only issue was a confusion about where the car would be collected... I put my home address, and that was on the order... but when I called the garage to confirm, they said that it is not possible... so I have to arrange alternative; but it worked out OK
TOYOTA
Mijn wagen werd kwaliteitsvol hersteld in de voorziene tijdspanne. Vervangwagen was een automaat zoals gevraagd. Deze had wel ietsje properder mogen zijn, maar ben al bij al zeer tevreden over de geleverde service.
TOYOTA
très bon garage
TOYOTA
Someone else did it for me but it was perfect! Thank you!
TOYOTA
They were not flexible enough to provide the courtesy car for longer term.
TOYOTA
The friendliness of Garage Montana staff was excellent
TOYOTA
Good service and communication. Just a remark, you left the car with doors open after return to TME HO, please be careful with that.
TOYOTA
Réparation parfaite
TOYOTA
Herstelling is goed gebeurd. Montana was flexibel en zeer behulpzaam door was veranderingen op de laatste moment in mijn schema.
TOYOTA
Everything was smooth as you expect/wish to have during your car repair time.
TOYOTA
Thankyou very much it was very smooth to get the repair done
TOYOTA
Thank you for good repair work and cleaning car. Please renew your replacement cars, better to use latest models to attract new customers with this opportunity.
TOYOTA
Alles OK.
TOYOTA
Rien à redire
TOYOTA
Always perfect experience with this garage. Very friendly staff, efficient and effective. Always chose them and will continue to do so.
TOYOTA
Prima kwaliteit en service!
TOYOTA
Entierement satisfait du service chez Garage Montana. Le personnel trouve toujours les solutions qui arrangent le plus le client et les réparations sont bien faites.
TOYOTA
parfait !
TOYOTA
Smooth
TOYOTA
All ok
TOYOTA
confirmed by email and phone for pick up.
TOYOTA
very good! thanks
TOYOTA
ok
TOYOTA
Les pièces ne sont pas emboîtées correctement, il manque un clip. Je n'avais pas le temps alors je suis partie sans leur dire mais j'ai fait des photos. Donc la réparation n'est pas bien faites mais le service et l'accueil étaient excellents.
TOYOTA
tres bien
Toyota
It was very smooth and quick, thank you.
TOYOTA
Thank you ! all the repair was well done.
TOYOTA
It took about a month from the time of application to the time the vehicle was dropped off. Once the vehicle was dropped off, it was perfect and on schedule.
TOYOTA
Very good experience
Toyota
Snellere reparatie dan initieel gedacht !
TOYOTA
Top!
TOYOTA
These are some tips to improve: - always send a reminder 1 wd before to confirm pick up timing and modality - always check after service if everything is right - always deliver the car after service adequately avoiding the customer is obliged to search for the car in your parking area dedicated to new car stock - always provide an estimation of serviced car confirming one dey in advance
TOYOTA
Repair took a week instead of 4 days, the car was returned with a strong smell of fresh paint, courtesy car was delivered low on fuel and with under-inflated tyres. It was a very old base grade Yaris, not exactly a proper replacement for a RAV4
TOYOTA
Très bien
Toyota
The replacement car was an ancient (+100,000 km) dirty base Yaris with empty fuel and several unrepaired damages.
TOYOTA
On time and effective
TOYOTA
Reparatie uitgevoerd volgens afspraak en binnen de voorziene termijn. Geen verschil tussen auto in nieuwe staat en herstelde staat, dus dit is zeer goed.
TOYOTA
everything went OK
TOYOTA
Trés bon support du début à la fin des réparations
TOYOTA
Accueil très agréable et surtout une réparation faite en 10 minutes et d’excellente qualité. Bravo !
TOYOTA
Nice people and professional service.
TOYOTA
Nice people and professional service.
TOYOTA
Perfect service
TOYOTA
Une petite réserve par rapport au fait que j'avais demandé un Quick Fix et n'ai jamais reçu de réponse. J'ai donc dû rouler pendant plusieurs semaines avec un véhicule dangereux. L'application Fixico devrait intégrer cela. Par ailleurs j'ai reçu un mail de Fixico me disant que la réparation serait plus longue que prévue, alors qu'elle ne l'a pas été, ce qui a posé problème pour fixer le rendez-vous de remise du véhicule réparé.
TOYOTA
-
TOYOTA
Thank you for providing me a automatic replacement car and for the timely repair!
TOYOTA
Parfait
TOYOTA
Parfait
TOYOTA
Super vriendelijk en behulpzaam
TOYOTA
Overall good. Only a few communication, but all nice.
TOYOTA
In 18 years since I know Garage Montana, I've never been let down. Great services!!
Toyota
Reparatie naar wens. De courtesy car mocht wat meer benzine in de tank hebben, er was amper genoeg voor 40 km. Ook vind ik het vervelend dat ze helling van de rug van de zetel veranderd was. Dat kan beter voor customer satisfaction
TOYOTA
Zeer vlotte en vriendelijke samenwerking. De vervangwagen stond klaar, het brengen en ophalen van de wagen ging zeer vlot. de reparatie is vlot verlopen.
TOYOTA
Goede regeling, alles op tijd, kwaliteit herstelling goed
Toyota
TB
TOYOTA
Vlotte regeling, vervangwagen ok, herstelling goed en klaar zoals voorzien.
TOYOTA
Rien à dire! excellent travail et service! Merci
Toyota
repair went fine
Toyota
it was efficient repair process
Toyota
communication from garage was not good-pickup and bring back details were not clear so I had to waste half a day because of miscommunication.
Toyota
Excellente service !
Toyota
Communication should be improved.
TOYOTA
It was nice. Nice service and nice people.
Toyota
No concerns
Toyota
Top
Toyota
The vehicle could be repaired according to schedule to missing parts delivery. Howveer they suggested an alternative and delivered the car in time for driving bcak home
Toyota
Parfait
Toyota
--
Toyota
Helemaal verlopen zoals gepland.
Toyota
Everything was organized perfectly
Toyota
bien
Toyota
Sérieux et amabilité au rendez-vous. D'autres garages devraient en prendre de la graine
Toyota
Everything was done as expected and great organisation
Toyota
My car was repaired perfectly. Also, my car's body was cleaned. I was satisatisfied with their work.
Toyota
It went well and according to schedule. Thank you
Toyota
Warm welcome, nice people, and good repair. Everything was perfect.
Toyota
Perfect!
Toyota
Good arrangements
Toyota
correcte service en communicatie.
Toyota
No complaint - work is as it should be. On-time with good planning and 1 day faster than planned. So Yes... Satisfied. Also, a replacement car was offered - so it didnt hinder my existing activities.
Toyota
Goede service, dank u
Toyota
Excellent service, excellent job.
Toyota
Finished on schedule and with good result. Friendly staffs.
Toyota
Happy
Toyota
Happy
Toyota
Good
Toyota
Very good service and helpful
TOYOTA
Very good service. It was my 1st time at Toyota Montana after using Toyota Zaventem for 15 years - a very pleasant experience!
Toyota
Very smooth with good communication! Just a small remark about replacement car, it was a bit rundown and especially the fuel level too low.
Toyota
Smooth and efficient and friendly intake and return of the car. Excellent service!
TOYOTA
If we could choose different place to pick up it was better.
Toyota
Repair was good. I forgot to mention that the tyre repair kit had to be exchanged, and they did not realise either, so that was the only surprise remark during the final audit of the car.
Toyota
Dans les temps et bien repare.
Toyota
Zoals verwacht :-)
Toyota
Toyota
The bumper was not fully repaired. Only one side, despite the pictures were showing both. However, the garage acknowledged their mistake
Toyota
No problem at all from switching repaired old car to new car. Thank you very much.
Toyota
I got the new campany car when I give the current car to repair, therefore I didn't see any repairment, I didn't know if the repair done on time. Anyway, it was very efficient that they proposed directly to swap the car in Montana.
Toyota
Aioi service is niet goed. For Totota company cars, geen pick-up and retunr at home address.
Toyota
De reparatie is goed uitgevoerd en op schema. De communicatie over wanneer de auto klaar ging zijn en hoe deze teruggebracht ging worden was niet goed. Ik heb zelf contact op moeten nemen om zeker te zijn dat de wagen effectief die dag klaar ging zijn en werd niet op voorhand gecontacteerd door Montana.
Toyota
Goede service, duidelijk en punctueel!
Lexus
Helaas nog onderdeel in back order.
Toyota
Alles is goed verlopen. De auto werd opgehaald en terug gebracht op het afgesproken moment. Er werd een vervangwagen voorzien. (Het brandstof niveau van de vervangwagen was wel laag) De herstelling werd goed uitgevoerd en de auto werd proper terug gebracht.
Toyota
- As a general it was a good experience. - There was a demonstration car between reception and entry, blocking customers to easily go to reception desk. - Workers are very nice and helpful. - Mine is company car but for me also better to have a paper or mail that confirming I delivered my car to Montana at that date and expected delivery is at that date, delivered by that person, etc... But my case is nothing just verbal information. - Again as my previous experience, when I receive back my car, there was no explanation. What happened to my car, which repairs Montana applied. - Washing of my car is a nice move. But I wish wash inside also not only outside :)
Toyota
Quick and efficient service, which went beyond my expectations. Keep up the good work!
Toyota
Smooth and good quality of repair
Toyota
It was all executed as planned. I went in with an adhoc help a couple of days before the actual appointment. The team very gracefully took care of it. Thank you for your prompt help.
Toyota
Was very convenient - didnt notice car was in repration, just saw perfect winshield again.
Toyota
The repair was done very well and the car came back nice and clean :)
Toyota
Uitstekende service en top afwerking.
Toyota
Repair was done very well - not so practical to receive an Aygo in place of a ProAce Verso though!
TOYOTA
Super ontvangst, super reparatie en zoals steeds netjes op tijd. Hartelijk dank aan gans het team van Garage Montana !!!!!
TOYOTA
Zoals altijd zijn de mensen bij garage Montana uiterst vriendelijk. De kwaliteit van het geleverde werkt is altijd van top niveau. Hartelijk dank !!!!!
Toyota
Quick drop off of the vehicle, pick-up on time.
Toyota
alles ok
Toyota
No major complaint.
Toyota
Goede afspraken en perfecte herstelde wagen.
TOYOTA
Très bien
Toyota
Bedankt voor de vlotte service.
Toyota
The repair experience was great on time and accurate.
Toyota
Vlot geregeld, geen problemen, vriendelijke service.
Toyota
very good
TOYOTA
Zeer vlot en bijzonder vriendelijk en behulpzaam!
Toyota
Very friendly, everything done in time, no issue at all.
Toyota
rapide/top
TOYOTA
Wagen op tijd klaar. Vervangwagen ok. Naast reparatie ook bandenspanning nagekeken. Wagen ook gewassen.
TOYOTA
Hassle free and ontime
TOYOTA
I had you repair my car according to the schedule. Thank you very much.
Toyota
Perfecte service!
Toyota
improvement could be better communication with me about car ready time and call in advance to tell when the vehicle be ready. It happend all but with my calls
Toyota
Très professionnel
Toyota
alles uitstekend
Toyota
Very good!
Toyota
Snel, en vriendelijk aan de telefoon.
Toyota
Well done
Toyota
Repair was nice and on time. Car was washed before the return. People in the dealer are friendly and helpful
Toyota
Nothing to say, they came to pick the car up and returned it on the same day.
Toyota
good
TOYOTA
Excellent service
Toyota
The repair of the damage was OK, but there were putty stains in the rear fender, next to the door that was repaired
Toyota
The repair was perfect but the car replacement which I ordered was not prepared
TOYOTA
I was surprised at the online system that makes it very easy to book repairs. Since it's under a pandemic, I understand that it's unavoidable that the repair date will be seven weeks later.
Toyota
The repair was good and thorough from what I could check. Only the details of the appointment (car pickup in particular) were not so clear and I contacted the garage to confirm: Communication between Aioi and the garage might be improved in that sense.
Toyota
Correctement fait!
Toyota
Super vriendelijk en hulpzaam
Toyota
Well communicated, on time, friendly staff.
Toyota
all was good
Toyota
Zeer goed, ik kreeg zelfs een bureau aangeboden om aan te werken (tijdens het wachten).
Toyota
Geen opmerkingen
Toyota
The scheduled repair was kept, kind arrangement by the dealer and informed me on the final result of the repair. Well done.
Toyota
Overall customer experience is good.
Toyota
Zeer vriendelijk onthaal en alles correct en stipt op tijd uitgevoerd. Hartelijk dank !
TOYOTA
very good
Toyota
Super service - super acceuil
Toyota
Auto is in perfecte staat hersteld.
Toyota
Thank you very much for repairing.
Toyota
I arrived at the appointment time and the repair started immediately and was finished in about 15 minutes.
Toyota
very nice contact with receptionist - was asked to choose between manual/auto gearbox
TOYOTA
Reception member was very friendly and service was very quick and good.
Toyota
Schedule changed , not repair yet
Toyota
Très bien organisé
Toyota
very good. personal kind and flexible.
TOYOTA
The whole process of fixing the car worked really well and it was done on time.
Toyota
Quick, efficient, trouble free
Toyota
Bonne reparation
Toyota
Tres bien
Toyota
bien fait.
Toyota
Auto opgehaald en terug gebracht op het werk, 2 uur eerder gereed dn verwacht - top!
TOYOTA
Vlotte service en herstel
Toyota
uitgevoerd zoals afgesproken en op tijd.
Toyota
heel goed
Toyota
Communicatie & reparatie is perfect verlopen.
Toyota
According to agreement and nice support
Toyota
things went OK, 2 points - when finished they did not notify customer to pick up the car - fuel for replacement car should be paid by customer, but not clearly inform for better preparation
TOYOTA
High quality, timely, streamlined service and good communication.
TOYOTA
Vlotte service. Vriendelijke en behulpzame medewerkers.
Toyota
Alles zoals verchachtet
TOYOTA
Very good repair and interaction. Thank you for the pick up service and replacement car during the repair
Toyota
Top!
Toyota
Friendly staff and proactive in booking a replacement car for me (at the beginning I indicated no need because I thought short repair, but it was long repair)
Toyota
Perfect service
Toyota
It was a very polite response. The car is also perfectly fixed.
Toyota
Zeer goede en gepersonaliseerde service.
Toyota
It was on time and very quick.
Toyota
Très bon contact et très bon travail, excellent service
Toyota
They repaired my car within 20minutes
Toyota
Tres gentil et a l'heure
Toyota
Satisfied!!
Toyota
Goede service (vervangwagen, uitleg) Uitlijning niet 100% (enkel zichtbaar als je ernaar op zoek gaat), maar waarschijnlijk wel kosten efficient.
Toyota
Très bien
TOYOTA
réparation bien effectuée.
Toyota
All good
Toyota
great!
Toyota
Le personnel de l'atelier tres agreable.
Toyota
tres bien
Toyota
Service with a smile :-)
Toyota
Everything worked perfect. Only thing was the quite old replacement car with vibrations and a steering wheel not pointing straight. I know, just details and maybe a coincidence, but something to check and also consider a younger replacement car fleet, which is a great used car generator.
Toyota
Contacte face a face bien. Toutefois, communication via courriels laisse a desirer: impersonelle (n'utilise pas mon nom), et a peine courtois. Voiture de courtoisie: Plutot decevant - sale a l'exterieure / 5-6 dejections d'oiseaux sur parebrise, toit et porte de la voiture; Pas de systeme de navigation.
TOYOTA
thank you for smooth handling
TOYOTA
Friendly staff. Good repair. Good communication.
TOYOTA
Good communication and no waiting during delivery and pick up of the car. Exterior side of the car cleaned.
TOYOTA
all good
TOYOTA
Perfect repair on time
TOYOTA
I appreciated very clear and timely communication before the appointment . Repair was excellent and in line with schedule + I liked that the car was washed after the repair. Staff was very friendly.
TOYOTA
Perfect job..
TOYOTA
Good shop!
TOYOTA
The replacement car didn't work well. The day of the return it didn't even start..
TOYOTA
very quick and easy reception, perfect repair
TOYOTA
All positive
TOYOTA
Car repaired on the time including maintenance (something that was not initially scheduled) - all perfect!
TOYOTA
Satisfied with the repair. Staff are very friendly. For replacement car, would appreciate if it is full tank when given; much easier when calculating how much was used and refilling back to full tank is easier.
TOYOTA
Everything was fine but replacement car could have been better. (Older yaris hybrid - dirty windows inside)
TOYOTA
very good
TOYOTA
Everything went as pre-informed , Thanks
TOYOTA
Perfect - many thanks !
TOYOTA
Repair was perfect. Replacement car clean. Friendly service
TOYOTA
Under COVID situation it was well done.
TOYOTA
Very professional and efficient repair shop.
TOYOTA
on time , as agreed...
TOYOTA
Staff was friendly and delivered as promised in quality and time
TOYOTA
Staff contacted me timely (1 day prior to the repair, etc.)
TOYOTA
Very good service
TOYOTA
staff is friendly and they fulfilled the proposed schedule Only point to improve is answering of emails or receiving calls to check status of repair
TOYOTA
Very good experience
TOYOTA
Everything was on plan and perfectly done.
TOYOTA
Good
TOYOTA
Good
TOYOTA
Excellent reception, communications and quality of repair.
TOYOTA
Quick and flawless service, recommended!
TOYOTA
N
TOYOTA
I was at a tight schedule due to having to return the vehicle for the end of lease. Montana were very helpful and they prioritised my appointment. Thank you!
TOYOTA
Super!
TOYOTA
Good service and quick
TOYOTA
No concern
TOYOTA
no concern
TOYOTA
good
TOYOTA
Repair was polite. Staff is friendly and no problem
TOYOTA
Staff is friendly and polite and the repair was good.
TOYOTA
Customer service of Garage Montana (e.g reply to phone calls, listening to the customer) is very good.
TOYOTA
Very satisfied with Montana. Repair scheduled to be completed on Thursday but delivered on Friday afternoon.
TOYOTA
all perfect
TOYOTA
Always reliable and professional
Mechelsesteenweg 26
1933, Zaventem
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